How can we help you?

Call us at +31733034800 or send a mail to concierge@vangelderjewellery.com.

Ordering

COLORS
We have made every effort to display the colors of our items that appear on Van Gelder Indian Jewellery as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

CHECKING ORDER STATUS
You may check the status of your order by clicking on My Account in the upper right-hand corner of the site and go to Orders.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the tracking number for your package.

Please note that it may take up to 48 hours after the package leaves the distribution center for the tracking information to appear in the tracking system.

CANCELLATIONS
Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Van Gelder Indian Jewellery directly by email at concierge@vangelderjewellery.comor by phone at +31 73 303 48 00. We are available Monday through Friday; 09:00-17:00 CEST+1.

PAYMENT METHODS
Van Gelder Indian Jewellery accepts the following credit cards: American Express, Visa, MasterCard, Maestro, and PayPal. Van Gelder Indian Jewellery does not accept checks, cash or money orders via post.

By submitting an order on this website, you are entering into a contract that will be confirmed via email directly after your order is placed. If you are paying via credit or debit card, any transactions made by us will be represented as Van Gelder Indian Jewellery B.V. on your card statement.

VALUE ADDED TAX
All prices displayed at our web store are VAT inclusive.

EMAILS RELATED TO ORDERING
We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the tracking number for your package.

GIFT OPTIONS
Items can be packaged in our complimentary Van Gelder Indian Jewellery gift packaging. Each item will be gift packaged individually. For gift options please contact us.